Thank you for messaging me today. You were automatically sent a link to this page to better help you understand how I use my phone.

In order to improve our ability to respond to your needs, Grow The Dream is no longer accepting business communications via text message.

Instead, we use email exclusively.

If you don’t have a current email address to send your request to, please message us here. Your message will be seen by multiple members of our team, and it will be given attention in the fastest possible way.

If You Are a Client

As an active Grow The Dream client, you are my priority. You can probably appreciate that because of the wide variety of services we provide to various clients, we process a high volume of communications each and every day.

By sending an email instead of a text message, you are assured that your communications will be received, seen, and handled in the fastest, most efficient manner possible.

Your Preferences Matter

In today’s modern world, we all use technology differently. It’s my personal philosophy that you—as our client—should be able to do business with us in the way that’s best for you. We are working on ways for you to communicate with my team and me using other means that fit better into your daily life. We hope to roll these changes out between now and the end of 2018.

In the meantime, thank you for your patience.

Why We No Longer Accept Text Messages

SMS (“short message service”) and MMS (“multimedia message service”) have always been less reliable than email. But over the last couple of years, we have increasingly had situations where important communications fail to be delivered via SMS/MMS. Worse yet, these failures occur without notifying you that there was a problem.

Most frequently, these issues arise when I’m traveling (e.g. on an airplane, out of range of a cell tower, etc.), but they occur at odd other times as well. It is a well-known fact that between 1% and 5% of SMS messages are lost—even when everything is “working properly.”

To me, the “worst case scenario” would be that a client becomes accustomed to receiving rapid help through a messaging channel that becomes unexpectedly unreliable—especially without them having any way of knowing their communications weren’t getting through.

More importantly, the nature of the work that I personally do everyday involves long, uninterrupted times of focus. If you’ve been with me for a face-to-face meeting in the last 5 years or so, you may have noticed that my phone isn’t constantly dinging or buzzing at me. Anyone with whom I am meeting gets my full attention, period. The exceptions to this are extremely rare and involve family emergencies and almost nothing else.

But because of the technology focus of the work that I do, my phone is almost always awash in notifications. If you’re note a techie person, then you would probably be horrified to see the notifications that pile up on my mobile device.

If you were to text me, your message would get lost in that sea of notifications and not get the valuable attention it deserves.

Over the last 20 years, I have personally developed habits and built systems around handling emails. As our team has grown, we have organized ourselves around these same habits and systems. Despite our best efforts, we have found that it is simply not possible to properly follow up on SMS/MMS messages sent to our personal devices in the same way that we can with email.

As I mentioned above (see “Your Preferences Matter”), we have identified some solutions that will allow us as a team to be effective with other communication channels. But until those are rolled out, I would ask that you please email me or message our team here. This really does allow us the best opportunity to serve you most effectively.

Thank you.

Photo by Andrej Lišakov on Unsplash